How do I obtain a lost combination or key for my safe?
Due to security concerns, we are only able to provide lost combinations to the original purchaser of the safe. Please contact us to obtain the procedures required for
this service. There will be a $65.00 research fee for this service.
Why is your local pricing higher than your internet pricing?
All of the pricing on our website reflects drop shipping the safe from a manufacturer or distributor. We do not ship new safes from our facility. The safes in our
showroom had to be shipped to us from the manufacturer or distributor, and that overhead is factored into the price.
Why do I not see safes with electronic locks on your website?
Electronic locks are available on almost every safe we sell. Mechanical locks are considered standard equipment, and are the locks which come on the safes priced
on our website. Electronic locks are optional equipment, and can be added to most safes for an additional fee.
Which payment methods are available?
We accept cash, money orders, checks, Mastercard, Visa, and American Express. For security reasons, we will not accept credit card information through e-mail or
our website. If you are planning on paying with a credit card, we will call you to obtain that information.
How much is shipping?
Your shipping costs are calculated on an individual basis and will vary based on the weight of the safe, your zip code, and the location of the safe manufacturer or
distributor. We are happy to provide quotes on request.
When can I expect my safe to be delivered?
Most safes will ship the day after your order is processed, and arrive shortly thereafter. Some models or configurations must be custom ordered. If your safe is a
custom order, it may take up to 8 weeks for delivery.
Once your safe has been shipped, the freight company will transport it to one of their freight facilities near you. A customer service representative will then call you to
arrange a delivery appointment.
What if my safe arrives damaged?
Please inspect your safe for damage prior to signing for the delivery. If damage is evident you may file a claim directly with the freight company, or refuse delivery of
the safe. We usually suggest that you refuse delivery and contact us immediately so that we can send a replacement safe.
How do I return my safe?
In most circumstances, only damaged safes may be returned. All other returns must be approved in writing. These returns must be in new condition, and will be
granted credit towards another product. No refunds. All unauthorized returns are subject to a 25% restocking charge. No returns on special ordered items.
How long do I have to return or make a damage claim on my safe?
All claims of shortage and/or defective products must be made within 10 days of receipt of order. Any claims involving new safes should be made directly with the
manufacturer. We will assist you with these claims.
Who do I contact for a warranty issue on my safe?
If you are experiencing problems with your safe, please contact us immediately. We will assist you in trouble shooting your problem. If we feel the manufacturer needs
to be involved, we will provide you with assistance in making that claim.
Do you offer inside delivery?
The freight companies which deliver our safes are only capable of curbside deliveries. If you require inside delivery, we can usually refer you to a local professional
capable of that type of work.
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